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STORE POLICY

At Vadhan Farms, we are committed to providing our customers with the highest quality products and exceptional service. This policy outlines our dedication to ensuring a positive shopping experience for every customer.

1. Customer First Approach

  • Offering high-quality, natural, and sustainable farm products.

  • Ensuring accurate and transparent product descriptions.

  • Actively seeking and acting on customer feedback to improve our offerings and services.

2. Communication Channels

Our team is available to assist customers through:

  • Phone Support: Available Monday to Saturday from 9:00 AM to 6:00 PM.

  • Email Support: Response within 24 hours on working days.

  • Chat Support: Real-time assistance during working hours.

3. Product Guarantee and Quality Assurance

  • We ensure all our products meet stringent quality standards.

  • If any product does not meet your expectations, we offer refunds, replacements, or exchanges in accordance with our Return Policy (see Section 5).

4. Transparent Pricing and Billing

  • All product prices are clearly listed, inclusive of applicable taxes.

  • Customers will receive detailed invoices for every purchase.

  • No hidden charges will ever be applied.

5. Returns, Refunds, and Exchanges

  • Products can be returned or exchanged within 15 days of purchase, provided they are unused, unopened, and in their original condition.

  • Refunds will be credited in your bank account within 7 working days after return verification.

6. Privacy and Data Security

  • We value your trust and are committed to protecting your personal information.

  • Customer data is used solely for order processing, marketing (with consent), and improving our services.

  • We adhere to strict security protocols to ensure customer data is protected. Link  for privacy policy

7. Delivery and Shipping Standards

  • We offer reliable and timely delivery services.

  • Customers will receive tracking updates via email or SMS.

  • In the rare event of a delay, our team will proactively inform and resolve the situation.

  • All the products will be delivered within 5-7 working days under normal circumstances.

8. Grievance Redressal

  • If customers experience issues, we are here to help:

  • Email us at support@vadhanfarmstore.com for complaints or grievances.

  • Escalated concerns will be resolved within 3 working days by our senior management team.

9. Sustainability Commitment

  • Vadhan Farms is dedicated to sustainable practices:

  • Packaging is eco-friendly and recyclable wherever possible.

  • We support environmentally conscious farming and production methods.

10. Continuous Improvement

  • We are always learning and improving. We encourage customers to share their suggestions and feedback through our official channels.

  • Contact Us

  • Phone: +91-7084320692

  • Email: support@vadhanfarms.com

  • Store Address: vadhanfarms, khailar jhansi 284135

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